Frequently Asked Questions
Everything you need to know about your Vacier experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations, depending on the selected courier.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Vacier products come with a 12-month manufacturer warranty covering any defects in materials or craftsmanship under normal use.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team.